Returns & Exchanges

We accept returns within 30 days of delivery for items that are unused, in their original condition, and in their original packaging. To start a return, email us at hello@frela.co with your order number and we'll send you a return label.

• Email hello@frela.co with your order number and the item(s) you'd like to return.
• We'll send you a prepaid return label (UK orders) or return instructions (international orders).
• Pack the item securely in its original packaging and attach the return label.
• Drop the parcel at your nearest collection point or post office.

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. You'll receive an email confirmation when your refund has been issued.

Original shipping costs are non-refundable unless the item arrived faulty or damaged.

We don't offer direct exchanges at this time. To exchange an item, please return the original for a refund and place a new order for the replacement. This ensures availability and the fastest turnaround.

For hygiene reasons, the following items cannot be returned unless they arrive faulty or damaged:

• Candles that have been lit
• Fragrances and diffusers that have been opened
• Personalised or made-to-order items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund — including shipping costs — as quickly as possible.